In the dynamic world of healthcare, change is constant—and so are the challenges. As patient needs grow more complex, traditional strategies alone are no longer enough. Today, healthcare professionals must embrace fresh, human-centred thinking to spark innovation, solve real-world problems creatively and lead meaningful change where it matters most: at the frontlines of care.
Re-imagine strategy with purpose and empathy.
Design Thinking for Enhancing Strategy Formulation isn’t just another course—it’s a powerful shift in how healthcare professionals like you approach complex challenges. Whether you’re at the bedside, behind the scenes or leading a team, this transformative programme empowers you to connect big-picture strategy with real-world impact. By applying design thinking, you’ll learn to craft innovative, patient-centered solutions that resonate with those you serve—patients, caregivers, and colleagues alike. Ready to lead change that truly matters? This is what it takes.
Who Should Attend?
This course is designed for healthcare professionals, clinical supervisors, department heads, administrators and senior leaders who are:
- Seeking to Innovate – If you want to drive innovation within your healthcare team or institution.
- Aiming to Enhance Problem-Solving Skills – If you’re looking to tackle complex operational or patient-care challenges with fresh, creative approaches.
- Eager to Lead Change – If you aspire to spearhead strategic healthcare initiatives with a user-centred perspective.
Why Your Healthcare Strategy Needs Design Thinking
- Master Human-Centred Strategy
Learn how design thinking complements traditional healthcare strategy formulation, ensuring that decisions are deeply rooted in real patient and stakeholder needs.
- Gain Actionable Stakeholder Insights
Discover tools and methods to analyse key healthcare stakeholders—patients, families, staff—uncovering hidden pain points and opportunities for better care delivery.
- Frame Problems Creatively
Move beyond conventional problem-solving. Learn visual and creative techniques to reframe healthcare challenges and ask the right strategic questions.
- Generate Bold, Innovative Ideas
Break free from restrictive thinking. Use design thinking techniques to brainstorm, ideate, and develop breakthrough solutions.
- Prototype & Test for Success
Turn ideas into tangible prototypes, gather stakeholder feedback early, and refine strategies to maximize impact before full-scale implementation.
Transform Your Strategic Approach in the Healthcare Sector
In a world where patient expectations, regulatory requirements and clinical needs shift rapidly, healthcare institutions need strategies that are adaptive, innovative and deeply human-centric. This programme empowers you with the skills, tools and mindset to craft strategies that not only solve problems but also deliver meaningful value to patients, teams, and the wider healthcare system.
Meet the Trainers
The course is led by three seasoned experts, Dr Daniel Lim, Ms Low Lay Leng and Ms Phyllis Marie Peter, who bring decades of professional experience.
With over 20 years of experience in public relations, education and organisational development, Ms Low Lay Leng has a diverse background, particularly in Design Thinking.
During her time at Singapore Polytechnic, she held various roles, including educator, leader and strategist, focusing on innovation and growth.
In her last decade there, she developed strategies that encouraged creative collaboration and problem-solving.
Now an independent consultant, Ms Low empowers professionals through hands-on Design Thinking art workshop singapore, combining real-world examples, interactive activities, and actionable insights to help participants tackle challenges with innovative solutions.
Ms Phyllis Marie Peter, a former lawyer turned higher education strategist, brings her analytical and strategic expertise, making her a dynamic mentor in innovation.
In her 34-year career in Higher Education, she excelled in various roles, including teaching, course management and strategic planning.
With over seven years of steering large-scale strategies to foster innovation and growth, she trained teams and individuals to tackle complex challenges creatively.
Now an independent consultant, Ms Phyllis empowers professionals to apply Design Thinking to innovate and adapt, using a practical, interactive approach that ensures participants gain immediate, actionable tools and strategies.
Dr Daniel Lim is the Academic Dean at Ngee Ann Academy. Armed with a PhD in Mechanical Engineering, Dr Lim is an experienced educator who has played a pivotal role in shaping education for higher learning.
Prior to his present role at Ngee Ann Academy, Dr Lim was previously a research scientist in a reputable research agency in Singapore and course chair from one of Singapore’s higher institutes of learning.
Dr Lim is dedicated to maintaining and enhancing the quality of education at Ngee Ann Academy, ensuring that the institution remains competitive and continues to meet the evolving needs of students and the broader community.
Programme Title:
Design Thinking for Enhancing Strategy Formulation
Programme Schedule:
Format: Full day workshop, face-to-face
Date:
20 May- 22 May 2025 (Tue – Thu),
29 July – 31 July 2025 (Tue – Thu),
30 Sep – 2 Oct 2025 (Tue – Thu)
Duration: 3-day workshop
Location: Ngee Ann Academy, 391A Orchard Road, #25-02A. Ngee Ann City Tower A, Singapore 238873
Certificate: Candidates who demonstrate competency in the course assessment and achieve at least 75% attendance will receive a Statement of Attainment awarded by SkillsFuture Singapore (SSG).
Course Code: TGS-2024049580
Course Funding Period: 07 Oct 2024 – 06 Oct 2026
Programme Fee:
| Course Fee and Government Subsidies | |||
| Individual | SME Sponsored | Non-SME Sponsored | |
| Full Course Fee (For those not eligible for subsidy) |
$900
$981 (with GST) |
$900
$981(with GST) |
$900
$981(with GST) |
| For 21 years old and above
· Singapore Citizens · Permanent Residents |
$450
$531 (with GST) |
$270
$351 (with GST) |
$450
$531 (with GST)
|
| For 40 years old and above
· Singapore Citizens |
$270
$351 (with GST)
|
$270
$351 (with GST |
|
Nett Fee after subsidy/funding
Enjoy up to 70% funding for this Design Thinking for Enhancing Strategy Formulation Course, with grants available for individuals and companies. This is your chance to upskill and innovate affordably!
With the 70% subsidy from the Singapore Government, a Singapore citizen aged 40 years and above will only need to pay S$270. In addition, they can also use their SkillsFuture credits to cover this portion.
For company sponsored applicants, course fees after subsidies can be further offset by Skillsfuture Enterprise Credit (SFEC). You may wish to check out how to claim your 🌟Skillsfuture Enterprise Credit here.
Enrol now and take the first step toward becoming a visionary leader in healthcare institution.
Design Thinking for Enhancing Strategy Formulation is brought to you by Ngee Ann Academy. Contact Ngee Ann Academy’s Admissions Team today to sign up and secure your spot now!
